Overview
Your package will be delivered within 2-5 working days(for Local Orders) after you place an order. We use premium courier services for all shipments.A signature may be required on receipt of the parcel.If no person is available at your address to take the delivery of the parcel,the carrier will make 2 more attempts to deliver the parcel.Please note that we are unable to change a delivery address once the order has been dispatched.
Royal Heritage is not responsible for any variance in colour or texture that might occur due to digital display on computers, phones,tablets ,etc.Therefore products cannot be returned or exchanged for this particular reason.
Our exchange policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Exchanges
Royal Heritage is not responsible for any variance in colour or texture that might occur due to digital display on computers, phones,tablets ,etc.Therefore products cannot be returned or exchanged for this particular reason.
We will not be able to fulfill any return or exchange requests in some cases,including the following:
- The Product is not in its original form ie(tags,labels,packing or accessories are missing)
- Product is defected because of use.
- The time allowed for exchange/return has expired.
After our team reviews the product and approves your request, you will be offered an exchange equal to the price of the returned product.
To exchange your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for exchange your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are exchange more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
No product/Item ordered online can be exchanged at any authorized Royal Heritage Retail/Distributer outlet.
In case you want to exchange your item because of a defect ,you may contact our customer service department by emailing us images of the defected product at info@royalheritage.com.pk or calling us at 00923001618339 within 3 days of delivery (From date of delivery confirmed and updated by relevent couriers on their official web or office ).
Need help?
Contact us at info@royalheritage.com.pk or 00923001618339 for questions related to exchanges.