At Royal Heritage, accessible from https://royalheritage.com.pk, we value the privacy of our visitors and customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have regarding your personal data.
By using our website, placing an order, making a payment, submitting a form, or otherwise interacting with our services, you agree to the terms of this Privacy Policy.
Who we are
Our website address is: https://royalheritage.com.pk.
Royal Heritage is committed to protecting the privacy and security of our website visitors, customers, and users. This Privacy Policy applies to information collected through our website and related services.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address may be provided to the Gravatar service to see whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies may last for up to one year.
If you visit our login page, a temporary cookie may be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies may be set up to save your login information and your screen display choices. Login cookies may last for two days, and screen options cookies may last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article just edited. It may expire after one day.
Embedded content from other websites
Articles or pages on this site may include embedded content (for example: videos, images, articles, maps, social media content, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Payments
When you place an order, make a purchase, or complete an online payment on our website, we may collect and process information necessary to complete and manage your transaction. This may include your name, billing address, shipping address, email address, phone number, order details, transaction amount, payment status, and limited payment-related information provided by our payment processing partners.
All online payments on this website are processed through secure third-party payment gateways or payment processors. We do not store or retain your full debit card number, full credit card number, CVV/CVC security code, PIN, or full magnetic stripe data on our website servers.
Your payment information is transmitted directly to the relevant payment processor through secure methods. We may receive limited transaction details such as payment confirmation, card type, card brand, masked card number (such as last four digits only), transaction ID, and payment status for purposes including order fulfillment, customer support, refunds, record keeping, fraud prevention, and legal compliance.
If a payment is declined, refunded, reversed, disputed, or flagged for review, we may retain and process relevant transaction details as reasonably necessary to investigate the matter, prevent fraud, respond to chargebacks, and comply with financial, tax, legal, and regulatory obligations.
Security of payment information
We take reasonable administrative, technical, and organizational measures to protect your personal and payment-related information against unauthorized access, misuse, loss, alteration, or disclosure. Where applicable, payment-related data transmitted through our website is protected using secure transmission protocols.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.
Who we share your data with
We do not sell, rent, or trade your personal data to third parties.
However, we may share your information with trusted third parties where necessary to operate our website, process transactions, fulfill orders, provide services, prevent fraud, and comply with legal obligations. These may include:
- payment gateways and payment processors
- banks and financial institutions
- shipping and delivery partners
- fraud prevention and risk management providers
- hosting, technical support, and website service providers
- legal, regulatory, tax, or governmental authorities where required by law
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata may be retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except they may not be able to change their username. Website administrators can also see and edit that information.
Order records, billing details, invoices, and related transaction logs may be retained for as long as necessary to complete transactions, provide support, process refunds, prevent fraud, resolve disputes, comply with tax and accounting obligations, and meet legal or regulatory requirements.
We retain only the minimum payment-related information necessary for these purposes and do not retain sensitive card authentication data, such as CVV/CVC codes or PINs, after authorization.
What rights you have over your data
If you have an account on this site, have left comments, or have placed an order or made a payment through this website, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You may also request that we erase any personal data we hold about you, subject to applicable legal, tax, accounting, fraud prevention, dispute resolution, chargeback handling, security, and regulatory obligations. This does not include any data we are obliged to keep for administrative, legal, security, or compliance purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Payment and billing information may be processed by third-party payment gateways, payment processors, banks, fraud screening providers, and technical service providers, which may be located in different jurisdictions depending on the services used to complete your transaction.
Where such providers process your data on our behalf, we take reasonable steps to ensure that your data is handled securely and in accordance with applicable privacy and data protection requirements.
Refunds, chargebacks, and fraud prevention
We may use personal and transaction-related information to verify payments, detect and prevent fraudulent activity, investigate suspicious transactions, process refunds, and respond to chargebacks or payment disputes raised by customers, banks, or payment processors.
For these purposes, we may share relevant information with payment processors, banks, fraud prevention partners, legal advisers, and competent authorities where necessary and lawful.
Third-party services
Our website may use third-party tools, plugins, analytics services, payment providers, shipping providers, and embedded content providers. These third parties may process your data in accordance with their own privacy policies. We encourage users to review the privacy policies of any third-party services they interact with through our website.
Data protection and legal compliance
We take reasonable steps to ensure that personal information collected through our website is used only for legitimate business purposes, including order processing, payment handling, communication, support, fraud prevention, service improvement, and legal compliance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact us
If you have any questions about this Privacy Policy, your personal data, or payment-related privacy concerns, you may contact us through the contact information provided on our website:
https://royalheritage.com.pk
Refund and Returns Policy
At Royal Heritage, we strive to ensure our customers are completely satisfied with their purchase. If you are not entirely happy with your order, we are here to help through our transparent refund and return process.
1. Returns Eligibility
To be eligible for a return, please ensure that:
- The item was purchased in the last 3 days.
- The product is in its original packaging.
- The product isn’t used or damaged.
- You have the receipt or proof of purchase.
Items that do not meet these criteria will not be considered for return.
2. Refund Process
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., JazzCash, EasyPaisa, or Bank Transfer).
- Processing Time: Please allow 15 to 30 working days for the refund to reflect in your account, depending on your bank or payment processor’s policies.
3. Non-Refundable Items
Certain items cannot be returned or refunded:
- Custom-made or personalized fabric orders.
- Items on clearance or “Final Sale.”
- Products that have been cut, washed, or altered from their original state.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team immediately with photographic evidence of the damage.
5. Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund amount.
6. Cancellation Policy
Orders can only be cancelled before they are dispatched. Once an order has been handed over to our courier partner, it cannot be cancelled, and the standard return policy will apply.
7. Contact Us
For any questions regarding our Refund and Returns Policy, please reach out to us:
Website: https://royalheritage.com.pk